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Work plan and Resources

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Work plan 

Work plan (RSSFE, 2023) (It is recommended to download the file directly to your computer for better reading of the file).

Each tool below refers to one of the winning strategies 

1 - Identifying Francophone clients 
2a - Identifying staff members with French language proficiency 
2b - Template - self-evaluation questionnaire 
3 - Matching Francophone clients with bilingual staff 
4 - Referring clients to another service provider with French language capacity 
5 - Measuring the results 

The work plan can be used by any healthcare provider looking to implement the winning strategies. It includes a self-assessment to be completed by the supplier.